Operating Agreement

Team Name:
Brilliant Inc
 

Team Members:
Cristian
Leon

Terry-Jon Sizemore

Jon White

Stephanie Fahey

Michael Millwood

Table Of Contents:

I- Team Purpose
II- Objective
III- Duration of Project
IV- Team Preparation
V- Team Communication
VI- Decision Making & Problem Solving
VII- Team Roles & Responsibilities
VIII- Team Meeting Schedule
IX- Team Signatures
 
 


MISSION STATEMENT:
To provide excellent customer service management within a corporation allowing for growth and development of personal customer relationships.

 

 

I- Team Purpose

The purpose of Brilliant, Inc. is to effectively perform and complete the systems analysis paper and the systems presentation requirements for the Business Information Systems and communications course (BISM 2100) at Kennesaw State University.

 

II- Objective

Our team objective is to ensure proper handling of customer comments towards more than one corporation or small businesses to help build better relations with their customers using Lotus Notes/Domino. 

III- Duration of Project

Operating Agreement Duration:
This agreement is in effect from
Wednesday, March 16, 2005 and will last until the final presentation date May 2, 2005.

IV- Team Preparation

Each team member is to prepare successfully and accordingly the required task in ordinance to the duration of the project.  Failure to accomplish individual goals that affects our mission objectives will be reflected off of their peer evaluations. 

V- Team Communication

Each team member is to effectively communicate with each other. If changes should be made each member is to be notified immediately. Any changes made should be reported ahead of time to allow updated information to be processed. The Web Master should be the head of this process of communication.

VI- Decision Making & Problem Solving

If any decision should be made to any documents, these changes should be agreed upon by all group members. If no agreement can be reached each decision must be addressed to Professor Walker. His decision on any change should then be applied and executed.

VII- Team Structure & Responsibilities

Cristian Leon is the Strategic Planner and the Formal Report Writer. He should be the primary means of communication as well as the meeting planner for all group meetings and other request meetings from group members. He should monitor all documents and ways of communication to make sure tasks are being completed. He is also responsible for getting input from all team members mainly from the lead researcher. He must submit a copy of the finish formal report through the web CT icon.

Jon Erik White is the Lead Researcher.  He will be providing sites for our formal reporter as well as finding the research on our company’s database. He plays a major role in helping the formal report writer find the facts and ideas for the our formal report.

Michael Millwood is the Web Master. He will coordinate the layout and design of our group web site. He will decide upon a group theme to carry out through all group member webpage. He will upload files from other group members in order to submit all corrected documents.

TJ Sizemore and Stephanie Fahey are the Presentation Technologist. Their responsibilities are to schedule appointments and reserves spaces with the technology lab. They are also held liable for the final submission of the team homepage.

Team Meeting Schedules
It is mandatory that each team member be present at the dates listed below:

Wednesday, March 16, 2005

Monday, March 21, 2005

Wednesday, March 23, 2005

Monday, March 28, 2005

Wednesday, March 30, 2005

Monday, April 4, 2005

Wednesday, April 6, 2005

Monday, April 11, 2005

Wednesday, April 13, 2005

Monday, April 18, 2005

Wednesday, April 20, 2005

Formal Report Due April 22, 2005

Monday, April 25, 2005

Tuesday, April 26, 2005

Wednesday, April 27, 2005

Thursday, April 28, 2005

Video Presentation File and Web Page Due April 29, 2005

Presentation Review and Analysis Due May 2, 2005

 

 

 

 

Team Member Signatures on March 16, 2005

Michael Millwood                 ___________________________

Jon White                             ___________________________

Stephanie Fahey                  ___________________________  

Terry-Jon Sizemore              ___________________________               

Cristian Leon                         ___________________________