Work Experience
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| BellSouth Long Distance |
Senior Manager - Switch Planning & Engineering |
Feb 2002 - Present |
- Responsible for switch resource engineering, and switch capacity managment of the BellSouth
Long Distance voice network.
- Leading multi-million dollar project to convert BSLD's TDM-based switching infrastructure to Nortel Network's next generation soft switch technology and media gateways.
- Responsible for designing, engineering, and procuring next generation equipment for Bellsouth Technical Assesment Center (BTAC) base-line and interoperability testing. Project managing the BTAC Succession certification program.
- Responsible for vendor management, switch equipment procurement, and statement of work delivereables.
- Project managing the overall traffic migration to the new technology while improving QOS and reducing
cost.
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| BellSouth International |
Supervisor - Service Management Center |
May 1999 - Feb 2002 |
- Team lead of 24/7 International Customer Resource Center, supporting international Least Cost Routing - trouble management, ATM backbone, trunk maintenance, and SS7/AIN signaling surveillance.
- Managed customer SLAs, trouble reports, and escalations.
- Responsible for shift scheduling, interviewing, coaching, and training.
- Training coordinator and author of mulitple job aids.
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| BellSouth Telecommunications |
Electronic Technician - Analyzer |
June 1994 - May 1999 |
- Provided in-depth analysis and troubleshooting for Nortel's DMS family technology.
- Assisted field technicians with software upgrades, cicuit pack replacement, trouble isolation, and service restoration of faulty equipment.
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| United States Army |
Wire Systems Installer - Signal Core - Specialist |
Jan 1989 - Mar 1992 |
- Set up, monitored, and operated telecommunications equipment for tactical combat units.
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Education
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